Product Frequently Asked Questions

Make sure to visit our Mule Crossing page, filled with news and articles, as well as the Ask Meredith page, which posts past questions from customers and answers from Meredith!

Some of the most frequently asked questions are:
(click on a question to see the answer)

Our company is interested in becoming a sponsor or advertiser. How do we get involved?

Select Wholesale & Retail from our menu and fill in the submission form. You will be contacted by one of our representatives.

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Have you aired Meredith’s techniques on national TV?

Yes. Beginning on April 2, 2000, we aired a 13-week nationally televised TV show on Outdoor Life Network. We have since aired her 26-week half-hour shows on the Discovery Channel, DISH Network and DirectTV.

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What if I have questions or need help with training?

A unique facet of this training program is that Meredith welcomes your questions, and is available by phone and email. This website also contains a vast wealth of information, from the Ask Meredith page (where you can read answers to other questions or ask your own) to the archive of her Mule Crossing articles.

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Have there been reviews done for Meredith’s products?

Yes, she has received numerous written reviews in respected trade magazines. These products are also endorsed by both the American Donkey and Mule Society and the North American Saddle Mule Association. Her videos have received the prestigious Telly Award and Vision Award several years in a row.

“A terrific series of videos for all mule and donkey lovers.”—Western Horseman

“A wonderful resource for both new and ‘old’ mule owners. If you are interested in training your own mule, it’s a must have. If you’re not interested in training and just enjoy mules… it’s a must have.”—Mules and More magazine

 

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Can I use Meredith’s training techniques for horses?

Yes, although her training techniques are specially designed for mules and donkeys, they are applicable to all equines. If a technique isn’t suitable for horses, Meredith says so.

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Is DVD #1, “Foal Training,” just for young foals?

Nope! DVD #1 is a great foundation for any age animal.

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What DVDs do you recommend if I’m just starting out?

You should purchase DVD #1, Foal Training, whether your equine is a foal or not, and follow with DVD #8, Management, Fitting and Grooming. DVD #8 gives you a solid understanding of how to house, feed and take care of your mule or donkey. Then you should purchase DVD #2 and so on. If you skip DVDs, you will miss the foundational training you need to go on to the next steps.

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Are any of your products available in languages other than English?

Yes, we have translated our three large spiral-bound workbooks, Training Without Resistance: From Foal to Advanced Levels, Equine Management and Donkey Training and Equus Revisited into French, Spanish and German. The price is $39.99 per workbook, plus shipping/handling. They are available in the online store.

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Will the DVDs play in non-US DVD players?

Yes, all 10 DVD titles are region-free and will play in any DVD player.

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Do you have a brochure you can send me?

Yes. The brochure covers all titles, contents and prices for all of our books and videos. If you wish to download the brochure, please click here (PDF). You can also request one through our website by clicking on Contact Us and giving us your mailing address. We will send one within in 2–3 business days.

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Can I return my products after I’ve received them?

All tangible products ordered online or by phone can be returned within 14 days of the shipping date, as long as they are unopened and in good condition. No returns will be accepted after 14 days. We cannot offer refunds on digital download products, such as articles and music.

Products purchased from any of our distributors are subject to their respective return policies.

Damaged products can be exchanged for the same products with no additional shipping to customer. Damaged products can be exchanged for substitutes with credit for previous purchase plus new shipping charges. We do not offer refunds on damaged products.

Items should be returned to:

The Intrepid Group, Inc.
c/o Lucky Three Ranch, Inc.
1331 Red Cedar Circle
Fort Collins, CO 80524

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What form of payment do you accept?

We accept VISA, Mastercard, Discover, check and money orders. If you pay by check or money order, we will send your order once payment is received.

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Who do I call for Customer Service questions regarding my product order?

You can call our toll free number, 800-816-7566

Reach us by email or write us at:
PO Box 272490,
Fort Collins, CO 80527

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Do you ship internationally?

Yes, of course! Shipments are just subject to international shipping charges by UPS.

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What if I want rush delivery?

We offer the option of 2nd day delivery via UPS. You will need to select this option during checkout.

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How is my product shipped?

We ship our products nationally and internationally via UPS. Two-day service is available.

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Do you have the training videos on VHS?

Unfortunately we are no longer producing new copies of the training series on VHS, and no longer have any remaining VHS tapes in stock. Limited stock may be available from third-party vendors like Amazon or eBay. All DVDs can be purchased in our online store.

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What are the different titles of DVDs 1 through 10? What are the contents of each?

Please visit our product catalog (PDF) or call 800-816-7566 for a brochure.

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What is included with my DVD?

In addition to 40–50 minutes of detailed training instruction, every DVD of our equine training course comes with a print-ready workbook with photos and illustrations on the disc.

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Can I order the DVDs individually, or out of sequence?

Yes, you can purchase any number of DVDs at a time. However, we recommend that you begin with DVD #1, regardless of your experience or your equine’s age and experience. This will give you the solid foundation you need to reach your training goals, teaching you how to build a bond of trust with your equine and establish a good working relationship. Additionally, the information in each DVD builds on the preceding one, so we do recommend going in order. Our DVD series is like grade school for equines—each lesson builds upon skills learned in the previous one and lays the groundwork for skills to be learned in the future.

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How do I download the song, article or field cards I’ve purchased?

Please note that, for safety, digital items will not automatically download to your browser–you will have to select and confirm the item for download after your purchase. Below is a screen capture of the page you will see after completing your purchase–right-click (or Control + click on Macs) on the title of each item to “Save As” to your computer.

If you have already navigated away from this page after your purchase, the same download links will be sent to you in your purchase confirmation email. These links will only be valid for 3-5 days though, so please download your items as soon as you receive the email. Contact our support page if you are still unable to access your items.

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What’s the difference between “field card downloads” and “deluxe field cards”?

Field cards summarize information presented in the Training Mules and Donkeys DVD series, and the Training Without Resistance and Equine Management and Donkey Training books in a compact, handhold fashion. They make it easy to take what you’ve learned and refer to it in the field—whether it’s a round pen, an arena, or the trailer—while you train your equine.

We now offer two options for purchasing your field cards.

First, we offer field card downloads, which can be purchased individually or combined with a bundle. These cards were recently beautifully redesigned, but still include all the same information you’ll need. After your purchase goes through, you’ll receive a link to download the file for these cards immediately, so you can get started right away. You can print multiple copies of these cards, hang up a set in the tack room, laminate them, write on them—whatever works best for you. In most cases, bundles will only include downloadable field cards for the DVDs that are in the package.

We also now offer deluxe, laminated field cards. These cards were created for our original VHS series, and we are now offering them again in correlation with our DVD series. These deluxe sets feature glossy, laminated cards that will be shipped to you with the rest of your order, and come in packages that include all 10 field cards. The deluxe field cards can be purchased as a set alone, or added to any of our training bundle products.

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