Lucky Three Ranch - Everything you need to understand and train your mule or donkey.

Frequently Asked Product Questions From Customers

Make sure to visit our Mule Crossing page, filled with news and articles as well as the Ask Meredith page, which posts past questions from customers and answers from Meredith!

 

DESCRIPTION OF VIDEO PRODUCTS:

  • These tapes and books cover all aspects of training and caring for mules and donkeys, from foal to the advanced stages of development.
  • These award-winning instructional videos and books have been highly acclaimed and endorsed by many experts in the equine industry.
  • Each instructional videotape is at least 45 minutes long and comes with a laminated workbook and field cards to help you apply Meredith's techniques during your daily training.

Can we save money by purchasing the complete 10 video tape series?

Yes. Buy the whole series and receive 50% off each tape.

Note: All videotapes are currently 50% off!

Do I have to order the entire set of videos?

No. You can purchase any number of videotapes at a time. The videos sell for $39.95 per video plus shipping/handling. We recommend that you begin with Tape #1 regardless of your experience or your mule’s age and experience. This will give you the solid foundation you need to reach your training goals.

What does my video come with?

DVDs of our award-winning, resistance-free, correspondence equine-training course include the following:

* 40-50 minutes of detailed instruction.
* A print-ready version of the corresponding workbook.
* Other extras, including music montages and interviews.

Special Offer!!!
Purchase videos 1-8 on DVD and receive the 200+-page spiral bound manual Training Without Resistance: From Foal to Advanced Levels, a $19.95 value.

Purchase videos 1-10 on DVD and receive two spiral-bound manuals, Training Without Resistance: From Foal to Advanced Levels and Equine Management and Donkey Training, a $39.90 value.

Training Mules and Donkeys is also available in VHS format. Videotapes are 50% off while supplies last. Printed workbooks and field cards come only with the VHS tapes.

What are the different titles of Tape 1 through Tape 10?  What are the contents of each?

For this information, see our web site product catalog or call 800-816-7566 for a brochure.

Do I have to order the entire set of books?

No, you can purchase any number of books at a time.

1. Large spiral bound workbooks: We have two spiral bound workbooks with pictures and illustrations each selling for $19.95 plus shipping/handling.

  • From Foal to Advanced Levels - (Covers information found in Tapes #1 through Tape #7)
  • Management, Fitting and Grooming - (Covers information found in Tapes #8 through Tape #10)

2. Large hardbound books: We have two hardbound books with pictures and illustrations each selling for $39.95 plus shipping/handling.

  • Training Mules and Donkeys: A Logical Approach to Longears - Considered the first comprehensive book on training mules, this is a “resistance-free” training manual covering simple psychology and training techniques to help trainers achieve a more enjoyable and rewarding experience with their longears.
  • Donkey Training - For beginners and veterans alike, this book covers the keys to training donkeys, emphasizing this animal’s unique qualities.
Can I order video tapes out of sequence? 

Yes. However, the information in each videotape builds on the pre-ceding one. Our video series is like grade school for equines. Think of Tape #1  as first grade. It lays a solid foundation for learning and prepares your animal for the new skills that will be introduced in subsequent tapes. This effective training sequence applies regardless of your experience or your animal’s age and experience. It will teach you how to build a bond of trust with your mule and establish a good working relationship.

How do you ship my product?

We ship our products nationally and internationally via UPS. Two-day service is available.

What if I want my products rushed (in the United States)?

We offer the option of 2nd day delivery via UPS. You will need to select this option during checkout.

I want my product sent to Canada.  Is my shipping extra?

Shipping does cost a little more to Canada via UPS.

Who do I call for Customer Service questions regarding my product order?

You can call our toll free 1-800-816-7566 

Reach us by email at store@luckythreeranch.com or write us at:

PO Box 272490,
Fort Collins, CO 80527
What form of payment can we use?

We accept VISA, Mastercard, Discover, check and money orders. If you pay by check or money order, we will send your order once pay-ment is received.

How do we order?
PHONE: 1-800-816-7566. 
MAIL: PO Box 272490, Fort Collins, CO 80527
WEBSITE: Product Catalog
Do you have a money back guarantee?

We offer a full 30-day, money-back guarantee on all our products. If the product is defective or incorrect, we will cover the cost of return shipping. For a return shipping label, you must call our Customer Service line at 800-816-7566

Do you have a brochure you can send me in the mail?

Yes. The brochure covers all titles, contents and prices for all our books and videos. You can also request one through our Web site. Click on Contact Us and give us your mailing address. We will send one within in 2-3 business days. If you wish to download the brochure, you can do so on the Product Catalog page. If you wish to download the brochure, you can do so here .

Can I order products and ship them to another address?

Yes. You can send your order to another address. Many of our customers order our products and send them as gifts. You may use the Comment Box on the order form to include a greeting

Do you have videos converted for the foreign market?

Yes, all ten titles have been converted to PAL for our foreign customers.  The PAL version accommodates the systems outside of the United States and we send them all over the world.

Do you have any of your products translated into other languages?

Yes, we have translated our three large, spiral-bound workbooks, Training Without Resistance From Foal to Advanced Levels, Equine Management and Donkey Training into French, Spanish and German. The price is $19.95 per workbook, plus shipping/handling.

What if I have a donkey only?  What products are specific to donkeys?

Video Tape #9 and Tape #10 are specific to donkeys.  The hardbound Donkey Training book (200+ pages with color illustrations and pictures) is specific to donkeys.  A review by the respected equine magazine, Western Horseman, talks about Tape #9 and Tape #10 as "Hodges provides detailed explanations of exactly what you need to do to teach your donkey certain maneuvers.  Also helpful is her practice of demonstrating the maneuvers with a donkey who responds to her cues immediately, followed by a demonstration of what to do when your donkey doesn't respond as desired."

What video tapes do you recommend if I'm just starting out? 

You should purchase Tape #1 Foal Training, whether your equine is a foal or not, and follow with Tape #8 Management, Fitting and Grooming.  Tape #8 gives you a solid understanding of how to house, feed and take care of your mule or donkey.  Then you should purchase Tape #2 and so on.  If you skip tapes, you will miss the foundational training you need to go on to the next steps.

Is Tape #1 "Foal Training" just for young foals?

No, Tape #1 is good for any aged animal.

Can I use Meredith's training techniques for horses?

Yes, although her training techniques are specially designed for mules and donkeys, they are applicable to all equines. If a technique isn’t suitable for horses, Meredith says so.

Have there been reviews done for Meredith's products?

Yes, she has received numerous written reviews in respected trade magazines such as Western Horseman, which describes the tapes as “…a terrific series of videos for all mule and donkey lovers."

Are the videos professionally produced?

Yes, these award-winning videotapes have been produced and edited by industry professionals using high-quality technology. They are at least 45 minutes in length and come with a workbook and laminated field cards, so you can take Meredith’s techniques into the arena with you.

Have Meredith's videos received awards?

Yes, her videos have received the prestigious Telly Award and Vision Awards several years in a row. A review by respected Western Horseman reads, "The production quality is professional, with uncluttered backgrounds, clear camera work and voiceover explanations dubbed in later."

How long has Meredith been training mules and donkeys?

Meredith began training mules and donkeys in 1973, when she went to work on her mother’s 1,000-acre mule ranch in Healdsburg, Calif. She moved to Loveland, Colo., in 1980, where she actively bred, raised and trained longears until the mid-90s. She continues to train her own animals to this day and serve as a resource for people around the world who share her love for mules and donkeys.

Is Meredith available to answer technical questions regarding mules, donkeys or equines?

Yes. This is truly a correspondence training course, and Meredith welcomes your questions. Students who purchase her products receive her home phone number and are welcome to call any time with a question. You can also submit a question through the Web site. Just go to the Ask Meredith page, where you can read answers to other questions and ask your own.

I have an equine related business.  Are there ways for us to link or work together?

Absolutely! Visit our Links page. We are always on the lookout for beneficial partnerships to:

    • Sell other great equine products
    • Link to your website
Have you aired Meredith's techniques on national TV?

Yes, beginning April 2, 2000 we aired a 13 week nationally televised TV show on Outdoor Life Network. We have since aired her 26-week half-hour shows on Discovery Channel, DISH Network and DirectTV. Meredith's shows currently air on RFD-TV (agricultural channel airing on DISH Network and DirectTV). See our TV guide for show airing times.

Our company is interested in becoming a sponsor or advertiser on your website or nationally televised programs.  How do we get involved?

You can contact us via email or call us at (818) 955-9930.

What other exciting projects is Meredith working on?

Meredith is preparing to release the fourth book in the Jasper the Mule series titled, Jasper: A Fabulous Fourth. She’s also recently completed production on a three-part documentary called, Those Magnificent Mules and the Lucky Three Ranch. Watch for the program to air on RFD-TV this summer.

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